You’re only an ordinary human being, and you didn’t have the “mind reading” just like the Matt Parkman, the police officer in “Heroes” series did?
Ok, who say we should need the mind reading power here? Actually, there is a simpler ways to know your customers’ opinions/thoughts:
No.1
In this case, you’ve to ask yourself first, “What you really need to know from the customers?” For example, the advantages and disadvantages of using your products? How do they feel about the way your company handles all the complaints? You should determine what you want to know first, before you’re getting into the situation!
No.2
The survey method (Although it is old-fashioned, but it’s the most effective method!). From here, you can evaluate the customer satisfaction level.
No.3
You can hire an outside market research firm to develop questions. It would be even better, if you have an in-house experienced person that can help you here!
No.4
Remember to keep all the ongoing customer compliments/complaints. Discuss this matter and looking for better solution during the staff meetings.
No.5
Invest adequate money in the products’ R&D field and maintain the products’ quality to keep the customers coming back to you!
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