Would you want to know the best ways on how to pleasing your customers? Well, here are 5 easy tips here and hope you’ll learn something from it:
Tip No.1
You have to make sure that all your employees know how to “Smile”, especially those that responsible as receptionists! Believe it or not, the experts mentioned that a simple smile can significantly leaving a deep impact on the customers.
Tip No.2
When you’re hiring new employees, please take a few moment and evaluate the background of the employee. Please ensure that you hire those people that love to contact and showing great smile to other!
Tip No.3
You have to train the phone receptionists to speak clearly and slowly, as the customers are mostly pissed off with those impatient or rude employees!
Tip No.4
You need to restrict that all employees have a great understanding about your products/services, so they can answer customers’ questions without any hassle.
Tip No.5
It’s important to allow employees to change their talking strategy, in order to meet customer needs.
2 comments:
Very nicely written, Wil. I'm very big on customer service practices, and if one has staff, making sure they present the business in a proper fashion, no matter which position they hold.
Hi Mitch,
Thanks for the compliment, and I hope my post can help other online businessman/businesswoman...
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